jets9 Privacy Policy

When you register for an account or use the jets9 platform, we collect personal data that falls into the following categories. We collect only what is genuinely necessary for the purposes described in this Privacy Policy.

jets9 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is strictly required for identity verification), or health data, except where explicitly required to fulfil our responsible gaming obligations (for example, recording a self-exclusion request).

jets9 processes your personal data for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. The primary bases on which we process your data are: performance of a contract (operating your account), compliance with legal obligations, our legitimate business interests, and — where required — your explicit consent.

The specific purposes for which jets9 uses your personal data are:

• Account creation and management: Setting up and administering your jets9 player account, verifying your identity and age, and maintaining accurate account records.
• Processing transactions: Handling deposits made via bKash, Nagad, Rocket, Upay, and bank transfer, and processing withdrawal requests in Bangladeshi Taka (৳).
• Delivering gaming services: Enabling you to access casino games, live dealer tables, cricket betting, slots, and all other products on the jets9 platform.
• Customer support: Responding to your queries, resolving disputes, and managing any complaints submitted to [email protected].
• Responsible gaming: Monitoring account activity to identify patterns associated with problem gambling, enforcing self-exclusion requests, applying deposit or wagering limits, and providing access to responsible gaming tools.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing money laundering, and protecting both players and the platform from fraudulent conduct.
• Legal compliance: Fulfilling our obligations under applicable laws, including record-keeping requirements and responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with jets9 and improve the overall user experience.
• Marketing communications: Sending you relevant promotional offers, bonus notifications, and event updates — but only where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

jets9 will never use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight. If automated systems flag your account for review (for example, as part of our fraud detection process), a member of the jets9 team will review the matter before any material action is taken.

jets9 does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, in order to operate the platform and deliver our services, we do share certain data with carefully selected third-party service providers and, where legally required, with competent authorities. All third parties who receive your data are contractually obligated to handle it with the same level of care and confidentiality as jets9 itself.

The categories of third parties with whom jets9 may share your data are:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the minimum financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session identifiers to enable gameplay. They do not receive your full identity or financial data.
• Identity verification services: Third-party Know Your Customer (KYC) service providers may process identity documents on jets9's behalf to fulfil our age and identity verification obligations. These providers are bound by strict data processing agreements.
• IT infrastructure and security providers: Cloud hosting, content delivery, cybersecurity, and anti-fraud services that support the technical operation of jets9.net. These providers act strictly as data processors under our instruction.
• Legal and regulatory authorities: Where jets9 is required by law or by the order of a competent court or regulatory body to disclose personal data, we will comply with that obligation. Where permitted, we will notify you of any such disclosure.

In the event that jets9 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, jets9 will ensure that any successor entity is bound by privacy obligations equivalent to those set out in this policy and will notify affected players as required.

jets9 uses cookies and similar tracking technologies (such as web beacons and local storage) to maintain the functionality of the platform, remember your preferences, and understand how you interact with jets9.net. This section explains what cookies we use and why.

Most web browsers accept cookies by default. You can configure your browser to block or delete cookies at any time through your browser settings. Please note that disabling strictly necessary or security cookies may prevent you from accessing certain features of jets9, including logging in to your account.

jets9 does not use cookies to serve third-party advertising, to track your activity across websites other than jets9.net, or to build a behavioural advertising profile of you.

jets9 retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy and to comply with our legal obligations. The retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with applicable financial record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping practice.
• Customer support communications: Retained for three (3) years from the date of the last communication, unless the matter involves an ongoing dispute or legal proceeding.
• Identity verification documents: Retained for the period required to satisfy our KYC obligations, typically five (5) years from the date of verification or account closure, whichever is later.
• Technical and usage data (logs): Typically retained for up to twelve (12) months on active servers, after which they are archived or deleted.
• Marketing consent records: Retained for as long as you hold an active account and for three (3) years after account closure, to demonstrate compliance with consent requirements.

When data is no longer required under the above retention schedules, jets9 securely deletes or anonymises it so that it can no longer be linked back to you as an individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

If you request the deletion of your account and personal data (see Your Privacy Rights below), jets9 will action that request promptly, subject to any overriding legal obligations that require us to retain certain records for a defined period.

jets9 respects your rights over your own personal data. As a registered player, you are entitled to exercise the following rights at any time by contacting the jets9 privacy team at [email protected]:

• Right of access: You may request a copy of the personal data jets9 holds about you. We will provide this information in a clear, readable format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account information directly through your jets9 account settings; for changes to verified identity data, contact support.
• Right to erasure: You may request that jets9 delete your personal data where it is no longer needed for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds and no overriding interest exists. Erasure requests are subject to any legal obligations requiring retention of certain records.
• Right to restriction of processing: In certain circumstances, you may ask jets9 to restrict how we process your data — for example, while a dispute or rectification request is being resolved.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your data so that it can be transferred to another service provider.
• Right to object: You have the right to object to processing based on jets9's legitimate interests and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, send a written request to [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and, where applicable, a brief description of the data concerned. jets9 will acknowledge your request within five (5) business days and will endeavour to resolve it within thirty (30) days.

jets9 takes the security of your personal and financial data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your device and jets9.net is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when visiting jets9.net.
• Encrypted data storage: Sensitive data fields — including financial account details and identity document references — are stored in encrypted form in our secure database infrastructure.
• Access controls: Access to personal data within jets9 is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are permitted to view it.
• Intrusion detection and monitoring: Our systems are monitored continuously for unusual activity, unauthorised access attempts, and potential security threats.
• Regular security reviews: jets9 conducts periodic reviews of its data security practices and infrastructure to identify and address vulnerabilities proactively.
• Secure password storage: Player passwords are never stored in plain text. jets9 uses strong, modern hashing algorithms to store password credentials securely.

While jets9 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have an important role to play in keeping your account safe: choose a strong, unique password for your jets9 account, do not share it with anyone, and notify us immediately at [email protected] if you suspect any unauthorised activity on your account.

In the unlikely event of a data breach that poses a material risk to your rights or interests, jets9 will notify affected players without undue delay and will take all appropriate steps to contain and remediate the incident.

jets9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change to this policy, we will notify registered players via the email address on file and update the "Last Updated" date at the top of this page. Minor clarifications or corrections that do not affect the substance of the policy may be made without notification.

We encourage you to review this Privacy Policy periodically to stay informed about how jets9 handles your data. Your continued use of the jets9 platform after a policy update constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jets9 handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, seven days a week, and will respond to privacy-related enquiries in English.

• Email (plain text — not a link): [email protected]
• Subject line for privacy queries: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response time: Within 5 business days for general queries; within 30 days for formal rights requests
• Support language: English
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6) and beyond

jets9 is committed to resolving all privacy-related concerns promptly and fairly. If after contacting us you feel that your concern has not been adequately addressed, you may seek further guidance from any applicable data protection authority or competent legal body in your jurisdiction.

This Privacy Policy applies exclusively to personal data processed by jets9 in connection with jets9.net. It does not apply to the data practices of third-party game providers, payment processors, or any external websites that may be linked from the Platform.